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Swedish born and highly customer-oriented with the innate ability to making anybody feel truly heard whenever communicating on the phone. Customer support analyst with extensive years of training on acquiring as well as retaining customers. Helping businesses outshine their competition with dedicated customer support for ensuring positive customer experience.

Conversational in Tech Support

Understanding Conversational Platforms & How to Use Them

There was a time when many of the technologies we use today were unimaginable. One after another, the technological tide throws us a curveball. The conversational platform is one of the latest additions. Nowadays, there is a lot of talk about these kinds of platforms that businesses use to communicate with their clients. Most of …

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customer care service

Uses & Differences Of Call Centers and Help Desks

The proximity in meaning between call center and help desk may leave readers confounded at times; however, stop stressing as we have done the hard work by elaborating in simple terms. First of all, a call center might handle customer queries of an organization. Meanwhile, a help desk is typically centered around IT and technical …

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Converting Leads to Sales

Leads to Sales Conversion: Insights You Need For Success

Getting good leads is a prerequisite for any business aiming at generating more sales; however, unused leads will not come to any use unless you can convert them to sales. This article elaborates on leads to sales conversion recurrently for maximizing profits. Know the Sales Funnel – A sales funnel is usually broad at the …

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Support-Departments-&-Impact

Support Departments in a Company and its Impact

While your company is on a tight budget, a few services may take precedence over others. For example, the product development team might use extra funding, and sales, particularly advertisements, can use extra cash. Investing in your support department may seem like a bad idea. How could it possibly be better? Your support team, despite …

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