Blogs Read all the latest news on constantly evolving business process outsourcing industry. Remain updated with trends and upcoming opportunities.

Outsourcing customer service isn’t about taking shortcuts for businesses; it’s about providing the highest level of service to meet your customers’ expectations. Perceived benefits create trust, earn admirers, and improve overall company reputation. Although the risk of reliability is a major issue among corporations throughout the stances, there are many ways to outsource without jeopardizing …

Weigh the Pros & Cons of Outsourcing Customer Service Read More »

Outsourcing is the new stable for corporations ever since their inception. The endless reasons behind how outsourcing has become their first pick are obvious. To put it briefly, corporations rely heavily on outsourced back office support because they need to excel and progress. Back office staff trained by outsourcing agencies like Supportonic are capable of …

Changing the Corporate Scenario Through Offshore Back Office Support Read More »

Live chat has taken precedence over quite a lot of other means of B2C communication, particularly between an eCommerce store owner and their customers. Customer demands have shifted to more instant connection, either through live chat support systems (if available) or Facebook Messenger that instills more credibility; hence, positive customer experiences are necessary for boosting …

5 Ways Live Chat Support Boosts eCommerce Sales Online Read More »