Your Outsourcing Queries Answered

Why should I outsource my processes to offshore agencies?

Outsourcing your business process to offshore industries gives you much-needed space to grow, expand, and focus on the main goals of your business. For many reasons, the costs involved with outsourced services are much lower than general staffing. It also helps free up the time you put into managing and monitoring your employees and their processes. All these can scale up and prove beneficial for your business.

How do we assure quality support personnel?

We hire staff who have had at least two years of experience in their respective fields. Furthermore, we also provide extensive training and evaluation before adding any members to our roster, ensuring that we pick only the best and those who deserve this position. We also train our staff on the contractual work assigned to us, and that makes our staff members ready to take on the challenge of representing your business in the best way possible.

What is your pricing based on?

We will decide the prices after a thorough consultation and a detailed dialog between our clients and us. Pricing may depend on a list of external and internal factors such as government legislation, area of the established base of operations, the complexity of the work, and staff required by the client.

Where is your base of operations located?

Supportonic has its base of operations in Bangladesh, a strategic place to conduct outsourcing professionally. Bangladesh has been the ideal place to outsource business processes because of its trained experts, and it is known to be highly cost-effective compared to other countries. Our headquarters are located in California, from where we make sure everything is carried out smoothly.

Is the working process recorded?

Our work processes are recorded regularly for three main reasons. Firstly it is used to keep track of clients for CRM. Documenting the work process is also essential for us to evaluate our staff to ensure peak performance. Lastly, it is used for training purposes to ensure the recruits know how every process plays out within the workplace.

What is the shortest contract period?

To ensure we balance our clients and staff in the best way possible, the shortest contract period has been set to 3 months which is justified by the time it takes to get a campaign running smoothly. We need to hire a team of experts, and we achieve this in a short period. Still, we all have to understand that short-term employment’s effects include compromised staff quality, so to ensure staff quality stays stable, we have set 3 months as the shortest contract period.

Will pricing change over time? Are there additional costs involved?

Since pricing depends on external factors such as government legislation and significant world events, it is safe to assume that prices and costing can fluctuate over time to accommodate any changes so that work processes are not compromised in any way possible. However, in the event of such changes, we will maintain complete transparency with our clients. There are no additional or hidden costs involved, and our transparency assures that entirely.

How can I get outsourcing started ASAP with Supportonic?

Suppose you wish to get started with Supportonic as soon as possible. In that case, all you need to do is get in touch with us and book an appointment for a free consultation where you tell us what you need, and we provide you with the best options that will be ideally suited for your business. You can choose from there, and we will set everything up in the shortest time possible.

How can clients monitor the work process?

We provide access to our clients to monitor the entire work process with arrangements that ensure your virtual presence makes the most significant impact and provides you with the span of control you need to ensure the success of your business. We leave no stone unturned when it comes to providing ways to monitor the working process, and if there are ways that our clients suggest, we will make sure to incorporate that into our monitoring systems.

Do you utilize specialized software to maintain CRM?

Yes, we have customized ERP software that includes excellent CRM for all our processes which are also accessible by our respective clients to monitor our processes with total control.

Can we get to choose the staff that works for our campaign?

We do allow our clients to interview the recruits before hiring them as we enable our clients to have complete control over the processes they outsource; however, our recruiting officers are capable and know the potential of each staff member, so they know exactly which ones.

How long does it take to cancel or call off a contract?

We require a prearranged discussion on the termination of a contract. We have incorporated this into our contract agreement that binds both the service provider and the client by laws.

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Best In The BPO Industry

The growing competition among businesses is mainly centered on cost-cutting and effective staffing to increase the profit margin as well as increase work efficiency. This is especially vital if you are starting out and need expert staff to handle your processes in a hassle-free and affordable way. Why spend time training and recruiting staff only to be slowed down by the process. Simply rely on Supportonic and we will handle it all with ease.

Supportonic offers you trained staff on the go as we solve your trouble with recruitment. We only pick the best candidates for the job and only those with more than two years of experience along with prior training. We can support startups and established businesses by focusing on other key practices while ensuring a smooth flow of operations with a team of experts recruited, trained, and managed solely by us.

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