We want to thank you for choosing to collaborate with Supportonic. The following Privacy Policy statement explains how we use the personal information we collect about you when you work with us. Please keep in mind that we may update these policies from time to time when necessity demands it.
By visiting this website, you consent to collecting and using your data, as mentioned here. If required by applicable law, we will seek your explicit consent to process personal data collected on this website or volunteered by you. Please note that any consent given will be entirely voluntary. However, if you do not grant the requested permission to the processing of your data, the use of this website may not be convenient for you.
The Privacy Policy elucidates two key points:
Highlight how your data is used;
Aid you in understanding exactly what personal data we collect and what we do with it.
What the policy covers
This Privacy Policy applies to Supportonic and users concerning this website. It, however, does not cover any other website that may be affiliated with us through backlinks or banner ads.
The data we collect
The following list shows the data we collect when you use our services:
Job title;
Name;
Profession;
Company name;
Contact information such as email addresses, mailing addresses, billing information, and telephone numbers;
Vat registered number;
Company website;
Contracts for our services;
Demographic information such as postcode, preferences, and interests;
Financial information such as credit and/or debit card numbers;
Web browser type and version (automatically collected);
Operating system (automatically collected); and
Use of Collected Data
Keeping in mind the permissions given by you to collect data, we will use the information we collect, including your personal information.
To personalize and improve your experience with the services we offer.
Advertising from third-party websites that are made available on or outside Supportonic.
To keep records for internal affairs.
To ensure the technical functionality of our website and analyze your use of our services that includes your interaction with our website.
To get in touch with you for research purposes via emails, telephone, and mail you agree to receive. At any time, you may unsubscribe by contacting us.
To process your payment or detect fraud.
To enforce this Privacy Policy, the Terms and Conditions, and any other terms that you have agreed to, including protecting the rights, property, or safety of Supportonic.
Privacy Law & Our Legal Obligations
In line with the internal processes and system of Supportonic, this website is designed to comply with the following policies:
UK Data Protection Act 1998
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
California Civil Code Section § 1798.83 permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact, or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property of Supportonic or to others who could be harmed by the user’s activities or of persons who could transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.
If you are unsure about our compliance in your country, please contact us. Contact details can be found below.
Third-party Websites and Services
Supportonic may require the collaborative services of other parties for payment and team collaborations. A third party processes user data on our behalf. It is subject to security and confidentiality obligations consistent with this Privacy Policy and applicable law. A third party processes user data on its own behalf. Its processing is subject to its own Privacy Policy and applicable law.
Supportonic uses third-party support applications as part of our process and operations infrastructure. You may access their Privacy Policy by visiting their website and privacy policy.
Links to Other Websites
This website may provide links to other websites. We exert no control over these websites and are not responsible for the content available there. This Privacy Policy does not cover your use of such websites. You are advised to read the Privacy Policy Statement of other websites before using them.
Controlling use of your data
We offer you choices regarding the collection, use, and sharing of your Personal Data. This may include the following:
Use of data for direct marketing purposes
Sharing data with third parties
You have the right to access your data that has been collected and maintained by us.
The Functionality of the Website
To use all features and functions available on the website, you may be required to submit certain data. You may restrict your internet browser’s use of cookies. For more information, see Cookies Policy. However, restricting or deleting cookies will harm the usability of this site.
Security
Data security is one of the main concerns for Supportonic. To protect your data, we have implemented physical, electronic, and managerial procedures to safeguard and secure the data collected.
Supportonic will do its best to protect your personal data. However, the transmission of information over the internet is not entirely secure and may be risky. We cannot ensure the security of your data transmitted to the website through unknown sources other than the third-party apps we use for our processes.
Cookies
This website may place and access certain Cookies on your computer. Supportonic uses cookies to improve your experience on the internet. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. For more information, see Cookies Policy.
Data transfer to other countries
Your personal information may be processed in the country where it was collected and in other countries, including the United States, where laws regarding the processing of personal data may be less stringent. In addition, personal data collected within the European Economic Area (the “EEA”) may be transferred to countries outside the EEA; however, we will take steps to ensure that your personal information will be kept at the level of protection required of us under applicable data protection legislation, including GDPR as well as this policy.
Data Storage
Data collected by Supportonic will be stored exclusively in secure locations within our facility. Our contract with our hosting provider ensures that all hosting is performed following the security regulations. Accordingly, we adhere to practices and policies that aim to safeguard the data. We will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
General
You may not transfer any of your rights under this Privacy Policy to any other person. However, we may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
If any court or authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal, or unenforceable, that provision will be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Privacy Policy is governed by and interpreted according to International law. All disputes arising under this Privacy Policy are subject to the exclusive jurisdiction of the International courts.
Changes to this Privacy Policy
Supportonic reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website. You are deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations.
Contact Information
Data Controller:
Supportonic, a service provider incorporated in the United States with registered number +1 (866) 514-1777 whose registered office is at 15233 Ventura Blvd, Sherman Oaks, CA 91403, United States
You may get in touch with us through office@supportonic.com